Privacy Policy

1. Introduction

Welcome to 3k99. This Privacy Policy explains how 3k99 collects, uses, discloses, and safeguards your personal information when you visit or use our online casino and sports betting platform at https://3k99.vip. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable data protection principles.

By accessing or registering on 3k99, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our platform immediately. This policy applies to all users of 3k99, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

2. Information We Collect

When you create an account, place bets, or interact with 3k99, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national identification number, and copies of government-issued identification for KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash or Nagad mobile wallet numbers, Rocket account details, Upay information, or other payment method details required for deposits and withdrawals. We do not store full card numbers.
• Technical information: IP address, browser type and version, device type, operating system, referring URLs, and session activity logs.
• Behavioural information: game play history, betting patterns, session duration, bonus usage, and account transaction records.

We collect this information directly from you when you register or interact with our platform, automatically through cookies and tracking technologies, and from payment partners who process your deposits and withdrawals. We do not collect sensitive categories of data such as health information, political opinions, or religious beliefs.

3. How We Use Your Information

3k99 uses the personal information we collect for the following specific purposes:

• Account management: to register, verify, and maintain your 3k99 player account, including KYC checks as required by our responsible gaming obligations.
• Transaction processing: to facilitate your deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests to your designated mobile wallet in Bangladesh.
• Customer support: to respond to your queries, resolve disputes, and provide assistance related to your 3k99 account and gaming activity.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activities that may harm you or 3k99.
• Platform improvement: to analyse usage patterns, conduct internal research, and improve the quality, functionality, and user experience of 3k99's cricket betting, live casino, slots, and crash game sections.
• Marketing and promotions: to send you relevant bonus offers, promotional notifications, and tournament updates — only where you have given your consent. You may opt out at any time by contacting our support team.

4. Sharing of Your Information

3k99 does not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients strictly on a need-to-know basis and only to the extent necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other authorised payment processors who require your financial data solely to complete your deposit or withdrawal transaction.
• Technology and service partners: hosting providers, cybersecurity firms, and analytics tools who assist in operating our platform — all bound by strict confidentiality agreements with 3k99.
• Legal and regulatory authorities: when required by law or in response to lawful requests from government bodies or law enforcement agencies operating in Bangladesh or internationally.

In the event of a business transfer, such as a merger or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

5. Payment Data and Platform Security

All financial transactions on 3k99 — including deposits via bKash and Nagad and withdrawals to your registered mobile wallet — are processed through encrypted, secure payment channels. We implement SSL (Secure Sockets Layer) encryption on every page and data transmission point of our platform to protect your information from unauthorised interception.

We do not store full payment card numbers or mobile wallet PINs on our servers. Payment credentials are tokenised during processing and are accessible only to the authorised payment gateway. Our internal servers are protected by firewall systems and undergo regular security assessments to ensure the ongoing integrity of your personal data.

6. Cookies and Tracking Technologies

3k99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and gather analytical data that helps us improve our platform. Cookies are small text files placed on your device by our website. They do not contain personally identifiable information on their own, but when combined with your account data they can be associated with your profile.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period). You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of 3k99, including your ability to stay logged in or access personalised content.

7. Data Retention

3k99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to comply with our legal obligations, resolve disputes, enforce agreements, and maintain accurate financial records. Specifically, account-related data is typically retained for a minimum of five years following account closure in accordance with standard financial record-keeping practice.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity. Data that has been fully anonymised and cannot be re-identified may be retained indefinitely for statistical or analytical purposes.

8. Your Privacy Rights

As a 3k99 user, you have the following rights with respect to your personal data held by us. To exercise any of these rights, please contact our support team using the details provided in Section 12 of this policy:

• Right of access: you may request a copy of the personal data 3k99 holds about you and the purposes for which it is being processed.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right of erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to withdraw consent: where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all legitimate privacy rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can action them, to protect both you and other users of 3k99.

9. Third-Party Services

Our platform may reference third-party service providers — such as game studios including Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi — whose software powers certain games available on 3k99. These third-party providers operate under their own privacy policies and data protection standards. 3k99 is not responsible for the data handling practices of these independent providers. We encourage you to review the privacy documentation of any third-party service you interact with, to the extent such documentation is publicly available.

10. Children's Privacy

3k99 is an online casino and sports betting platform strictly intended for adults. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. All players are required to confirm their age during registration, and we conduct KYC verification to enforce this requirement. If we become aware that personal data has been collected from a person under 21 years of age without appropriate verification, we will take immediate steps to delete that data and close the associated account.

11. Changes to This Privacy Policy

3k99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal obligations, or regulatory requirements. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 3k99 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We strongly encourage you to review this page each time you visit our platform to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3k99 handles your personal data, please do not hesitate to reach our dedicated support team. We are available to assist you seven days a week and aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected] (plain text — do not click). Our support team handles all data protection queries, account deletion requests, and KYC-related privacy concerns on behalf of 3k99.